June 06, 2017
Terror attack - pub reactionary comment
The attacks over weekend have come as a particular shock to the pub and bar industry, a bastion of Western culture left previously untargeted in the war on terror.
The attacks in London over the weekend have come as a particular shock to the pub and bar industry, a bastion of Western culture left previously untargeted in the war on terror.
Stories of customers barricading pub doors, running from the chaos while not spilling their pint, and workers handing out free drinks have only served to strengthen the spirit behind this part of the hospitality sector.
In the coming weeks, how can people in positions of responsibility plan to keep our venues, customers and staff safe? Helen Lees, managing director of FindMyPub.com parent company MyPubGroup.ltd, has this to say.
“It is our responsibility to protect our customers while maintaining the critical customer service that makes our pubs such an important fabric of our society.
“Being part of the wider community is important, and working with your local Police to ensure that you have a strong relationship with regular, open dialogue. Ensure staff are briefed and trained to handle difficult situations, and having trained first aiders on the team is essential.”
And what about staff who may be worried over their safety? Helen says that planning for safety is critical for all stakeholders. “Practising that plan is even more important. When people join ‘us’ for a drink, they need to feel safe and investing in your staff so that they can take control in such situations is paramount.
“The pub and bar industry is a key part of our heritage and our culture; they are welcoming venues where everyone is invited to meet friends, family and work colleagues and we must do all we can to protect this.”